FAQ

If you can't find the answers you require here, please feel free to contact us via phone, email or facebook.  Details on the 'Contact' page. 

1

How do I place an order?

You don't need an account with us to buy my v kit®. Just click on the 'buy now' button on the front page, which will take you to the shop.  Click on the item you require, add to basket and continue to checkout.  Simple. Alternatively, click on 'shop' at the top of any page to see available items. Any problems or queries, please call or email us, we are happy to help.

2

Secure ordering & payment options

 

We use PayPal for payment at my v kit® to ensure customer protection and security (please see Privacy section for more details). You don't need to have an account with them, PayPal can accept direct credit card payments from all major credit card companies, including Visa, MasterCard, Discover and American Express.  When checking out of the Online Store, you will be directed to PayPal where you can use the 'Guest Checkout' and not be required to sign in.

3

Postage & packaging
 
my v kit® is sent via Royal Mail 2nd Class, which aims to deliver within three working days. Items can be purchased separately, and postage cost will be added at checkout.
 
At my v kit®, we have chosen to pack your items in a biodegradable box made of recycled materials.  It may not be the fanciest box, but the Earth will thank you for it!  If you want to give my v kit® as a present, the option of a brand new ribboned gift box, protected by a discreet brown cardboard transit box, can be purchased.
 
Sorry, but we currently can't post outside of the UK.

4

Returns & refunds

We think you will be delighted with your purchase from my v kit®. If in the unfortunate event that you are not entirely happy with your product, please contact us for the return address.  To receive a full refund, please return goods, within 14 days of receiving them.  You will then be refunded within 14 days of receiving the goods back.  We are unable to offer refunds on opened or used goods.  If your purchase arrives damaged or faulty, please contact us within 14 days of receiving them for a refund or exchange.  Note that we are not responsible for return delivery charges, unless goods are faulty or damaged.  Refunds will be made via the original Paypal order.
Is my v kit® suitable for all new mums?

 

As the name suggests, my v kit® is for mums that have experienced a vaginal birth, however most of the kit can still be used by all new mums. We use additive-free, preservative-free products that are suitable for sensitive skin, but please check on a small area first if unsure. my v kit® contains evidence based products, including NICE recommendation. It is designed to help provide comfort and aid healing post vaginal birth, it is not meant to replace medical intervention or the advice of your healthcare professionals.  If you are experiencing unusual amounts of pain, discomfort or other medical issues, please seek medical advice.
 

5

6